Frequently Asked Questions

Q. Do all of your shops keep the same range? Will my local store have all of the models on your website in stock?
A. All of our shops carry the same range, but we do not have a computerised stock system, so are unable to check individual branches for availability. The models featured on the site, are current stock models, so if our local shop to you is temporarily out of stock, then these can be ordered for you.

Q. How much will it cost to supply and fit new parts to my bike, and will you be able to repair it today?
A. We are unable to give quotes on repairs via e-mail, as prices could vary enormously when the cycle is subsequently seen. You will also need to check with the store when booking your bike in, to determine the collection time; this will not necessarily be the same day.

Q. I bought a bike from you 6 months ago, and I need to know whether a part is covered under the guarantee?
A. Your bike will certainly still be covered by the guarantee. Please return the cycle to our shop, where we will be able to inspect it for you.

If you have any other questions, don't hesitate to contact us.

Bike Sizing

Which Size Bike Does My Child Require?

Children's bikes are generally measured by wheel size, rather than by frame size. Remember children do grow very quickly and you need to take this into consideration when buying a kids bike, However, if you buy a bike that is simply too big for your child, you will compromise your child's safety, and ultimately discourage your child from cycling.

Which Size Bike Do I Require?

Adults bikes and those for 10/11 years and over, are generally measured by frame size. This is normally the measurement between the centre of the bottom bracket to the top of the seat tube.