All of our stores are open and committed to ensuring a safe and enjoyable shopping experience. Our extra safety measures are designed to keep our customers and colleagues well, so we kindly ask you to follow the guidelines when visiting one of our stores.

Here’s what to expect on your next visit to your local family bike shop:

- Both customers and staff are required to wear a face mask at all times*

- We will be allowing a limited number of customers in-store at any one time

- We will be asking customers to keep the advised distance from one another

- We will be providing hand sanitising stations upon entrance and exit of the store

- We accept all payment methods but encourage you to use contactless where possible

- Customers are permitted to test the bikes but only whilst wearing gloves

- We ask that customers do not touch products that they are not purchasing

 *Except for children under 11 and those exempt on medical grounds.

Safer Click & Collect from the front of the store 

If you’re not quite ready to browse in-store, our Click & Collect option could be perfect for you. Just follow these 3 simple steps and safely collect your bike once it’s ready:  

1. Select your dream bike and add to cart.

2. Pick Click & Collect at checkout and select your local store. Pre-pay for your bike online.

3. Give us a call when you’re outside the front of the store and we’ll bring your bike to you keeping the safe, advised distance!

Please note that we are currently experiencing an extremely high number of online orders. We are doing our best to get these to you as quickly as possible!
If your bike is available earlier, we’ll be in touch.

Home Delivery

Due to high demand, unfortunately, we are unable to offer home delivery at this time. We apologise for any inconvenience caused.

If you have any concerns or queries regarding our Click & Collect options, please feel free to get in touch with your local store.

If you have any questions or would like advice regarding our selection of bikes, accessories or how to access our repair servicing, please get in touch with your local store. As the situation continues to evolve quickly, we will continually adapt our approach based on government guidance.