All our products are guaranteed for 12 months, but many of our cycle frames have a lifetime guarantee.
Your purchase is protected by our unique warranty which is in lieu of all other expressed warranties. Please note that this warranty only applies to the original purchaser and cannot be transferred to another person. You may have other legal rights which are not affected by this warranty.
Please take a moment to register your bike frame number with us to validate your Cycle King & Hawk Cycles warranty. To validate your warranty, you must register your bike within 60 days of purchase.
All our products are guaranteed for 12 months, but many of our cycle frames have a lifetime guarantee. If any part on the bike develops a fault against manufacturing defects (defined as a defect in materials or workmanship as delivered with the product), during the guarantee period, we will provide a replacement part free of charge.
Should your bike's frame need replacing under warranty it may not always be possible to replace the frame with one of the exact colour and year. If this is the case, your frame would be replaced with the nearest colour match available and with a frame of the same year or later. In the event the frame you originally purchased is no longer manufactured and cannot be replaced with a frame of the same design you will be offered at functionally similar, more modern, or equivalent.
For frame replacement under the limited warranty, please contacts the store the bicycle was purchased from or for online sales contact our Head Office. Please make sure you have your original receipt available. Please note that the fork is not part of the frame and that frames must be returned for inspection at the customer’s expense.
Every bicycle or component purchased from Cycle King has a useful life cycle. The useful life cycle as defined in this Warranty is not the same as the warranty period and depends on the type of bike, the purpose it is used for, the care it receives and the riding/environmental conditions. Use of the bike for competitions, jumping, downhill or training for such activities or events, riding the bike in severe climates or conditions as well as operating with heavy loads can significantly shorten the useful life cycle of the product. Any of the conditions above may result in an eventual and unpredictable failure that is not covered by this warranty.
Regular servicing is important to the health of your bike. Depending on the use, the bike and frame set should be checked for indications of potential problems, abuse or inappropriate use at least once a year. These are necessary safety checks that may help prevent accidents and prolong the product life cycle.
The above warranty, or implied warranty does not cover:
- Normal wear and tear on parts such as tyres, tubes, chains, brakes, seats, grips, cables and gearwheels in situations where there are no assembly or material defects.
- Modifications from the original condition.
- Use of the bicycle for abnormal, competition, and/or commercial activities or for purposes other than those for which the bicycle was designed. This includes as a courier or delivery rider.
- Paint finish and decal damage resulting from taking part in competitions, jumping, and downhill and/or training for such activities or events as a result of exposing the bike to, or riding the bike in severe conditions or climates.
- Damage caused by failing to follow instructions contained in the owner's manual.
CYCLE KING & HAWK CYCLES
Contact us at firstname.lastname@example.org, if you have any questions.
You can also contact your local store directly; click here to find your local store.