Cycle King & Hawk Cycles Store Terms & Conditions

We can only deliver bikes to UK addresses. Orders received by 1 pm Monday - Friday will normally be dispatched that day. Delivery time for bikes and any other items where you select next-day courier is normally 1-2 working days, but it can be longer. However, many do arrive the next working day. Spare items via standard Royal Mail are normally delivered within 3-5 working days, but you can select a quicker delivery option if required when at the checkout. We shall not be liable for any consequential losses caused by delivery delays.
Unwanted goods (Home Delivery Only)
We will refund all unwanted and incorrectly ordered items if you notify us within 14 days of receiving the goods, provided that they are returned to us in perfect saleable condition. The return postage costs, in these instances, are the responsibility of the purchaser. Should you wish us to arrange for our courier to collect the goods, our standard charge for this is £20. After the initial 30 days, if any goods are returned that you feel are faulty and not repairable and covered by the manufacturer's warranty, these must be returned to us for inspection, together with your purchase receipt. If it is found to be a genuine fault of manufacture (not accidental damage, misuse, abuse, neglect, normal wear and tear, something that can be adjusted, or a part that can be changed), we will usually either repair or replace it free of charge. In some cases, we may offer a full refund. Your standard postage costs will usually be reimbursed, but we will not reimburse any additional postage costs you paid for services such as priority delivery. If you are unavailable for delivery and the item is returned to us via the courier or Royal Mail, charges will be incurred. Should the item subsequently be refunded for this reason, these charges will be deducted from your final refund.
Faulty parts
If any parts on the bike are faulty or develop a fault during the guarantee period, we will send out replacements free of charge, so long as they are covered by the manufacturer's warranty. Customers have a 30-day return window if purchases are damaged or faulty. Any labour/fitting charges are the responsibility of the purchaser. If any goods are returned claiming to be faulty, which we regard as not being covered by the manufacturer's warranty, we will contact you to inform you of this. In this event, you will be liable for all postage costs. We will despatch all warranty claims within two working days by first class recorded delivery or courier, and this will need to be signed. This does not affect your statutory rights.
When your goods are delivered
When you receive your bike or bikes, it is important that you inspect them before signing for the delivery. If you suspect that the goods are damaged or the box containing the goods looks badly damaged, then you should refuse delivery. In this event, do not sign for the goods. Please get in touch with us immediately (within three working days maximum) so that we can resolve the situation with our courier. Another bike will be sent out to you as soon as possible. If you sign for the goods and subsequently find that the goods are damaged, it will be harder for us to deal with your complaint. It is important that all original packaging is kept until you are satisfied with the bike or bikes and are sure that they will not need to be returned. Couriers will not accept a bike if it is not in its original packaging. Replacement goods will only be sent where the fault is deemed to have occurred within a reasonable time period.
Postage Costs
All postage costs relating to the returning of goods will be the responsibility of the buyer (except when the goods are either faulty or incorrect and notification is given to return the goods within seven days of receiving them). We only offer a collection service for warranty claims within 28 days of the delivery date. Bikes will only be collected if they are enclosed in their original box.
Parts Missing
If a part is missing, damaged or broken, there is usually no need to return the whole bike. Contact us, and we will send any item(s) to you free of charge on the next working day (whenever possible).
Assembly of your Bicycle
All bicycles are supplied in the manufacturer’s original carton and will require assembly. This assembly, whilst minimal, should be done by a trained cycle mechanic and is likely to incur a cost to the purchaser. If you have any queries regarding assembly, please contact us using our Help link.
Returns (Home Delivery Only)
PCM Group conforms to The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, which are designed to protect you when buying items by mail order. In the unlikely event you need to return anything to us, please contact us in any of the following ways:

• - By email to info@pcmgroup.co.uk
• - By post to PCM Group, 1-5 Professional Place, Hodgson Way, Wickford, SS11 8YX.

1. These terms and conditions tell you about the legal terms and conditions which apply to your purchase and use of physical and digital Cycle King & Hawk Cycles gift cards.
2. These gift card terms apply to pounds sterling gift cards purchased online through the Cycle King & Hawk Cycles UK website (www.cycleking.co.uk) as well as gift cards purchased at a stand-alone physical Cycle King & Hawk Cycles store.
3. Cycle King & Hawk Cycles reserves the right to update and change the terms and conditions of our Cycle King & Hawk Cycles gift cards at any time. This does not affect your legal rights. Use of your Cycle King & Hawk Cycles gift card constitutes acceptance of our Terms and Conditions, and we therefore recommend you read them carefully. It is your responsibility to check these gift card terms from time to time to ensure you are aware of any changes which may have been made. Cycle King & Hawk Cycles gift cards remain the property of Cycle King & Hawk Cycles who maintain the right to cancel the card in its sole discretion in situations where it is deemed necessary to do so (such as to comply with applicable laws or because of circumstances beyond its control).
4. The value of your Cycle King & Hawk Cycles gift card can be redeemed in any Cycle King & Hawk Cycles Store.
5. The gift card balance cannot be exchanged for cash or redeemed against the purchase of another card.
6. The maximum amount that an individual Cycle King & Hawk Cycles gift card can hold is £1500.00; this limit cannot be exceeded by performing balance transfers. For gift cards purchased online, Cycle King & Hawk Cycles will provide you with specific denominations to choose from; in-store, you can select any amount to load onto your gift card.

8. Your Cycle King & Hawk Cycles gift card is valid for 12 months from the date of activation (which for in-store shall be the date of the gift card purchase, and for online, the date of dispatch of your order), following which they expire automatically. A gift card cannot be used after expiration, and any remaining balance will be removed. The card will become invalid and no longer available for use. We have no obligation to remind or inform you of a gift card’s expiry, and it is your sole responsibility to ensure that any balance is used in full before expiry.
9. A Gift Card expires automatically once its balance has been exhausted.
10. Gift Cards may be used to pay for the whole or any part of an in-store purchase or online order.
11. Only one gift card may be used per online order. In-store that may be used in one transaction.

Lost/ Stolen/ Damaged

12. You are solely responsible for the safekeeping and security of your gift card following delivery. If your Cycle King & Hawk Cycles gift card is lost or stolen, Cycle King & Hawk Cycles is unable to replace or reimburse the remaining balance on a card. Cycle King & Hawk Cycles cannot be held responsible for any balance lost on a Cycle King & Hawk Cycles gift card due to theft or fraud.
13. Should your Cycle King & Hawk Cycles gift card become damaged, Cycle King & Hawk Cycles will be able to replace it, provided you still have the card in your possession and can obtain the necessary details.

Crediting a Cycle King & Hawk Cycles gift card

14. Please retain an expired gift card should you wish to return your purchase. Any goods paid for using a gift card that are subsequently returned for a refund will be credited to the original gift card or if you have discarded or misplaced your original card, issued on a new Cycle King & Hawk Cycles gift card. For returns where part payment was taken from a gift card, the refund will be credited to your gift card in the first instance.
15. Suppose a partial refund is requested for a purchase made using a Cycle King & Hawk Cycles gift card and another method of payment. In that case, the refund amount owing will be credited to the Cycle King & Hawk Cycles gift card in the first instance.
16. If the total to be refunded is more than the amount originally paid by the Cycle King & Hawk Cycles gift card, any remaining refund balance will be refunded to the other method of payment used by you (e.g., debit/credit card or cash).

• - Pay later.
• - Pay in 3.

• 1) To register for the Loyalty Programme, you will need to ask a member of staff at any of our stores. A Loyalty Account will be created in your name to allow you access to preferential loyalty offers and prices. You must be 16 years of age or over and a resident in the UK to join the Loyalty Programme.
• 2) Your Loyalty Card is issued to you but remains the property of PCM Group. You must return your Loyalty Card to us on request or destroy it if we so reasonably request. You are responsible for the security of your loyalty card, security details relating to your loyalty account, and transactions and/or redemption of points made using your loyalty card. If you lose your Loyalty Card or think an unauthorised person has become aware of your Loyalty Card number, you should promptly inform a member of staff at any of our stores or email us via info@pcmgroup.co.uk.
• 3) Your Loyalty Card can be used to purchase loyalty items at participating stores.
• 5) Your Card cannot be used as a credit card or a guarantee card.
• 6) The Loyalty Programme is only for consumer use. The Loyalty Card cannot be used for any transaction where the beneficiary is a business entity or for any other commercial purposes.
• 7) If you materially breach these terms, and where such breach can be remedied, if you do not remedy the breach within 30 days of a written notice of the breach from PCM Group, we will reasonably believe that you have breached these terms and/or abused the Loyalty Programme, your Loyalty Card may be terminated, any points earned but not redeemed may be cancelled and your Loyalty account closed without prior notice. PCM Group reserves the right to take any necessary action where a Loyalty Cardholder is found to have abused the Loyalty Programme.
• 8) In addition to the above, PCM Group reserves the right to (i) stop issuing Loyalty Cards at any time if we decide to terminate the Loyalty Programme; (ii) to alter or amend the terms and conditions of operation of the Loyalty Card and/or the Loyalty Programme by publishing notices on our website https://cycleking.co.uk/; and/or (iii) withdraw or cancel the Loyalty Card and/or the points (including but not limited to the redemption and issue of such) and/or Loyalty Account on reasonable notice to you by letter, email or publishing such notice on our website.
• 9) Our Privacy Policy relating to this Loyalty Programme sets out the information that we will collect about you, how we use the information and whom it may be shared with, including, but not limited to, details of the promotional information that we hope to provide.
• 10) We will retain your personal information for as long as you are a member of the Loyalty Programme. You may cancel your membership at any time by contacting us at info@pcmgroup.co.uk.
• 11) The Loyalty Programme is operated and promoted by PCM Group, 1-5 Professional Place, Hodgson Way, Wickford, SS11 8YX. Registered in the United Kingdom No. 213 4139 05.

Eligibility: This Trade-In offer is valid for old, pre-loved bicycles that are complete and functional, including essential components such as the frame, wheels, brakes, gears, and handlebars.

Exclusions: Electric bikes and scooters are not eligible for this trade-in promotion. Additionally, this discount cannot be combined with any other discounts. Trade-ins are not available for online purchases with home delivery. You must be over 18 and the frame number must be visible. The trading in of Electric Bikes, Scooters and Balance Bikes are excluded.

Discount Details: When you trade in your old, pre-loved bike, you will receive a 10% discount on the purchase of a new bicycle. This Trade-In offer cannot be combined with any other offers or discounts. The discount is calculated based on the price of the new bicycle you select. For example, if you choose a bike priced at £500, you will receive a £50 discount when you trade in your eligible old bike.

Trade-In Process: To participate, select a bike in-store or online, and the discount will be applied at checkout. Select 'Click and Collect' for online purchases and use the code 'Trade10'. During collection, bring your old bike to the store for evaluation to ensure it meets the trade-in criteria. If approved, you can collect your new bike, and we will recycle your old one. You may be asked to provide proof of ownership, photo ID, and proof of your current address in-store to prevent fraud. Cycle King & Hawk Cycles reserves the right to refuse trade-ins that do not meet the criteria; the Manager’s decision is final.

Trade-In Availability: Trade-ins are only available during limited periods throughout the year to allow time for the restoration or recycling of traded-in bikes. Store colleagues can advise when the scheme is available.

Benefits: This promotion offers a cost-effective way to upgrade to a newer bicycle model, helping customers save money and dispose of their old bikes in an environmentally responsible way. It also drives sales and helps manage inventory by attracting customers who may not have considered purchasing a new bicycle otherwise.

This trade-in deal is ideal for those with older, well-maintained bikes, offering an opportunity to upgrade to a model with enhanced features and performance through our skilled technicians.

• 1) Price match only applies against a single product purchase. Bundles or multi-product transactions are not included.
• 2) Price match only applies to products purchased online. In-store purchases do not qualify.
• 3) The price of the comparison match product must be publicly available, and only the price when Cycle King validates the claim will be honoured.
• 4) The competitor’s product must be identical to the one sold by including brand, model, size etc.
• 5) The competitor must be based in the UK.
• 6) The matched item must be available for sale, in stock, and immediate delivery or collection.
• 7) We do not price match resellers or auction sites such as Ebay.Amazon.co.uk, factory outlets, home shopping networks, and liquidation sales are also excluded from the price match promise.
• 8) The price match promise only applies to brand-new products. Used or reconditioned products are not included.
• 9) Any website pricing errors on the competitor's website are excluded from the price match promise as well as typographical errors, affiliate offers, voucher codes, gift vouchers, and any other media discounts.
• 10) Cycle King's decision will finalise any claims made under our price match promise.
• 11) We reserve the right to withdraw our price promise anytime.
• 12) These terms and conditions do not affect your statutory rights.

1. Eligibility: Our Student Special Packs are exclusively available to students who can provide valid proof of their student status at the time of checkout.

2. Accepted Forms of Identification:

   • Student ID (Campus Card): A valid student identification card issued by your university or educational institution.
   • Student Beans/Uni Days Subscription: A current subscription to recognised student discount platforms such as Student Beans or Uni Days.
   • University Acceptance Letter: An official letter of acceptance from your university or educational institution.

3. Discretionary Acceptance: Other forms of student identification may be accepted or rejected at the sole discretion of our staff. If there is any uncertainty regarding the validity of the ID presented, our staff reserves the right to request additional documentation or deny the student discount.

4. Non-Transferability: The student discount is non-transferable and can only be used by the student whose name appears on the presented identification.

5. Verification Process: All student IDs and documentation must be presented at checkout. Failure to provide valid proof of student status may result in the denial of the discount and the application of standard pricing.

Eligibility:

• The Buy Back Scheme is exclusively available to students who purchased a bicycle from any Cycle King & Hawk Cycles' store.
• Valid student identification must be provided at the time of the buy-back request.

Participating Stores:

• This scheme is currently limited to the Cambridge and Oxford Cycle King & Hawk Cycles' stores.

  Buy Back Offer:

  • The store may buy back the bicycle for up to 40% of the original purchase price, depending on the condition of the bike and other factors as assessed by the store staff.
  • The final buy-back amount will be determined at the discretion of the staff, based on factors such as wear and tear, and condition.

Condition of the Bicycle:

• Bicycles must be in a reasonable and functional condition to be eligible for the buy-back scheme.
• The store reserves the right to reject a bicycle if it is deemed to be in poor condition or if it does not meet the necessary criteria for resale.

Discretionary Acceptance:

• The decision to buy back any bicycle under this scheme is at the sole discretion of the store staff.
• The store reserves the right to decline a buy-back offer for any reason, including but not limited to the condition of the bicycle.

Documentation:

• Students must provide proof of the original purchase, such as a receipt or purchase record, along with valid student identification at the time of the buy-back request.
• Failure to provide necessary documentation may result in the denial of the buy-back offer.